Fuseworks Media

Quality of Life Survey results now available – QLDC

Results from Queenstown Lakes sixth annual Quality of Life Survey show housing and economic concerns continue to be the district’s primary challenges.

The survey, commissioned by Queenstown Lakes District Council (QLDC) and published today, informs planning and decision-making for QLDC and other organisations responsible for delivering many of the services touched upon. It also helps steer Council’s advocacy to central government on behalf of the community.

Almost three quarters of respondents (72%) reported they had good or extremely good quality of life. Residents also have high ratings of pride in the district, and high satisfaction with community facilities and community safety.

While 21% of residents thought their general quality of life had improved over the last 12 months, 31% responded that it had decreased. The cost of living challenge being seen throughout Aotearoa New Zealand was reported as a major contributory factor in declining quality of life sentiment.

Other key issues influencing residents’ wellbeing include housing insecurity and deficits in transport and health infrastructure. While those issues are outside Council control, Council actively advocates to central and regional government on behalf of the community to improve the quality of these services in the district.

The environment also continues to be an increasing concern for residents, with commentary across all sections of the survey illustrating a need for environmental considerations to be at the forefront of Council decisions. This reflects Council’s own declared climate and biodiversity emergency and commitments in the district’s Climate & Biodiversity Plan. QLDC’s programmes of work in this space are documented on the Council’s new climate action website, climateaction.qldc.govt.nz, which was launched today. The site includes agreed actions to address climate change and biodiversity loss and provides updates on progress.

Council’s own performance metrics have declined, with satisfaction with elected members at 15%, Council’s preparedness for the future at 10%, and overall Council performance at 15%. However, more residents are satisfied than dissatisfied with opportunities to have their say and the information provided by Council.

Mayor Glyn Lewers said while it’s heartening the community has a high level of pride in the district and is positive about QLDC’s community facilities such as parks, libraries and sports & recreation venues, the lower levels of satisfaction are something the Council is taking very seriously.

“It’s been a tough few years for our district’s communities and more widely across the country. We’ve had multiples crises, infrastructure delays and significant project cost increases, and ballooning costs of living that are hitting many people hard. It’s no surprise some people are feeling challenged. I think it’s a mark of frustration based on longer commutes, traffic cones, public transport issues and affordability, not to mention the national and global challenges we face.”

“The results of this survey reinforce that we have work to do and I want to be clear that Council is listening and hearing these concerns. We have very much been in a delivery phase but are moving to an even greater focus on community and on service,” he said.

“Whether it’s the hundreds, if not thousands, of interactions between elected members, staff and community members that happen every day, the facilities we provide such as playgrounds and walking tracks, or essential services like animal control, waste management, or resource consenting; it’s all valuable feedback and allows us to keep focusing on improving,” he said.

The Quality of Life Survey received 1,767 responses from residents and 749 responses from non-residents. It was open from 16 October – 19 November 2023.


Powered by Fuseworks and Truescope - Media monitoring, insights and news distribution for New Zealand organisations.